Shipping Policy – Hayah Mart

Last Updated: October 28, 2026

Welcome to Hayah Mart (حياة مارت). We aim to provide convenient and reliable delivery throughout the United Arab Emirates.

1. Delivery Coverage

We offer delivery across the UAE, subject to service availability at the customer's address.

2. Shipping Fees

Free delivery across the UAE!

We do not charge a standard shipping fee for eligible orders delivered within our UAE service area. Any exceptional charges, if applicable, will be clearly communicated before an order is confirmed.

3. Delivery Time

Our estimated delivery time is 3–5 working days.

Delivery estimates begin after order confirmation and processing, where applicable. Actual delivery times may vary depending on the destination, product availability, courier operations, public holidays, or unforeseen circumstances.

4. Order Processing

Orders are reviewed and prepared for fulfillment after they are placed. For Cash on Delivery orders, our team or fulfillment partner may contact you to confirm your order and delivery details.

Please provide an accurate phone number and delivery address to help avoid delays.

5. Order Tracking and Delivery Updates

Where tracking information is available, it may be shared through the contact details provided with your order.

Our delivery partner may contact you to coordinate delivery. Please keep your phone accessible during the expected delivery period.

6. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate delivery information. If delivery fails because of an incorrect address, an unavailable recipient, or an unanswered confirmation request, additional arrangements may be necessary.

Any additional charges or redelivery conditions will be communicated where applicable before they are imposed.

7. Delays and Unforeseen Circumstances

Although we aim to meet our estimated delivery times, delays can occur because of courier disruptions, weather, public holidays, or other circumstances outside our control.

We will make reasonable efforts to assist customers when delivery issues arise.

8. Contact Us

For questions about your shipment, please contact us through the Contact Us page on our website.

Hayah Mart – حياة مارت
توصيل مجاني في جميع أنحاء الإمارات
Free delivery across the UAE.