Refund policy

Return & Refund Policy – Hayah Mart

Last Updated: October 28, 2026

At Hayah Mart (حياة مارت), customer satisfaction is important to us. We want you to shop with confidence and enjoy a smooth shopping experience.

1. 14-Day Return Policy

You may request a return within 14 days of receiving your order.

To qualify for a standard return, the product must generally be:

Unused and in its original condition.
Returned with its original packaging, accessories, and tags, where applicable.
Accompanied by your order number or proof of purchase.

Certain products may be excluded from standard returns for hygiene, safety, personalization, or other lawful reasons. Any applicable exclusions will be communicated clearly.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Include your order number, a description of the issue, and clear photographs where applicable. We will review your request and explain the available resolution, which may include a replacement, refund, or return.

Your statutory rights remain unaffected.

3. How to Request a Return

To request a return:

Visit the Contact Us page on our website.
Provide your order number and reason for the return.
Wait for our return instructions before sending the product back.
Package the item securely and follow the instructions provided by our support team.

Please do not send products to an address that has not been confirmed by our team.

4. Return Shipping Costs

For standard change-of-mind returns, the customer may be responsible for return shipping costs, where permitted by applicable law and communicated before the return is completed.

If an item is damaged, defective, or incorrectly supplied, we will explain the appropriate return arrangements in accordance with applicable law.

5. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed using an appropriate refund method, subject to the original payment method and applicable requirements.

For Cash on Delivery orders, we may request the information reasonably necessary to arrange an approved refund. We will explain the process directly to the customer.

Refund processing and bank transfer times may vary depending on the payment provider and financial institution.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before the order is processed or dispatched. Once an order has been dispatched, the return procedure may apply.

7. Contact Us

For return or refund assistance, contact us through the Contact Us page on our website and include your order number.

Hayah Mart – حياة مارت
Your satisfaction matters to us.